Uploads and PDF downloads
Tell us if an image won't load, generating a pattern gets stuck or your PDF/PNG won't save or print correctly.
Contact
Need a hand with your painting template?
Whether you're having trouble downloading a PDF, have a suggestion for the generator, or want to ask about privacy, we're happy to hear from you.
Email us directly
SUPPORT EMAIL
support@paintbynumbersgenerator.appFor questions, feedback, support and privacy requests
Select the address above to open your email app, or copy it into the email service you usually use. Your message is sent only when you choose to send it.
What we can help with
Pattern quality and usability
If numbers are hard to read, a button is confusing or the website is difficult to use on your phone or with assistive technology, please let us know.
Privacy and image rights
Ask how the website handles pictures and support messages, or report a concern about permissions or content rights.
You can also suggest ways to make the tool or instructions clearer. We don't make or ship physical paint kits, but we welcome ideas that would make the free generator more useful.
How to report a problem
A short description is often enough to get started. If you can, include these details in your message:
- What you were doing. For example: uploading a portrait, choosing Easier to Paint, generating a pattern or downloading A4 PDF.
- What happened instead. Mention any error message, missing button or unexpected appearance.
- Where it happened. Tell us whether you're using a phone, tablet or computer, which browser you're using, and the page where the problem appeared.
- What you've tried. Tell us if a smaller image, a different browser or simpler color settings made a difference.
Please don't send passwords, payment information or other sensitive details. You don't need to attach your original photo to ask for help; a description or screenshot with private details removed is often better.
A few things to try first
Image won't upload? Choose a JPG, PNG or WebP under 12 MB. Convert an HEIC picture to JPG before trying it here.
Numbers are too small? Try fewer colors, Easier to Paint or a closer crop, then look at the numbered preview again.
PDF doesn't look right? Check the A4/US Letter choice and print preview, including the margins and smallest numbers.
Not sure what paints to use? The color guide uses approximate digital swatches, so you'll need to choose or mix real paints to match.
You may find what you need in the photo conversion troubleshooting tips or the step-by-step DIY painting guide.
Privacy or copyright concerns
Your photos stay on your device when you use the generator. If you attach a photo to an email, however, that file will be sent through your email provider and ours. Share only the details or files needed for your question.
For a privacy request, describe the correspondence or issue you're asking about. For an image-rights concern, explain which material is involved, where you saw it and why you believe you have the relevant rights. We may ask for additional details to understand and assess a request.
Read our Privacy Policy and Terms of Use for more information about the service.
What to expect after writing
Email us at support@paintbynumbersgenerator.app and we'll do our best to help. Response times can vary, and we can't promise to add every suggested feature.
The website is a free digital pattern maker, not a printing company or a physical kit store. If you need a custom printed canvas or paint delivery, you'll need to arrange that with a separate provider. For downloadable templates, you can return to the generator and start a fresh pattern whenever you're ready.
We're here to help
Questions about your painting or this website?
You can reach us at support@paintbynumbersgenerator.app, or read the contact page for more guidance.